Terms of Service

1.1. If you accept these Terms of Service on behalf of a company, business organisation or other legal entity, you represent and warrant that you have the authority to bind that entity and its affiliates to these Terms of Service. In that case, "you" and "your" refer to that entity and its affiliates. If you do not have such authority or do not agree to these Terms of Service, you must not accept them on behalf of that entity and may not use the Website or Services.

1.2. By registering for the Services, you agree to provide and maintain true, accurate, current and complete personal information as required by the service registration form. Our collection and processing of your registration data and other related information are governed by the Privacy Policy.

1.3. You acknowledge and agree that we may change or modify these Terms of Service in the future. Such changes will take effect immediately after being posted on the Website. You understand, agree and fully accept that continued access to or use of the Website after such changes constitutes acceptance of the revised Terms of Service and Privacy Policy. Topnic will endeavour to notify you of changes to the Terms of Service, but failure to provide notice does not relieve you of your obligation to comply with the revised Terms. You should regularly review the latest version of the Terms of Service on the Website.

1.4. You acknowledge, agree and fully accept that you may be subject to additional terms imposed by us and/or a courier company for particular Services. Such terms may be attached to the relevant Services from time to time and are incorporated into these Terms of Service by reference. You must also comply with the terms and conditions of your selected courier company. You are responsible for carefully reviewing those terms and conditions before confirming a Shipment.

1.5. If you breach any term or condition of these Terms of Service, we reserve all rights, including but not limited to immediately terminating the Services, suspending your Topnic account and/or taking other legal action without prior notice.

1.6. The use of any service not provided by us, including but not limited to warehousing services, may require you to enter into a separate legally binding service agreement with the courier company. You acknowledge, agree and fully accept that we bear no responsibility for that courier company or for any of its acts, errors or omissions, including negligence or wilful misconduct, regardless of purpose. You are responsible for carefully reviewing the selected courier company's terms and conditions before confirming a Shipment.

In accordance with Hong Kong contract law and other applicable laws and regulations, Topnic and you shall follow the principles of mutual benefit, equality and cooperation. The Services or courier services may only be used if you agree to the following terms:

2.1.1 Export documents, materials or goods entrusted by you to Topnic for transportation must comply with the requirements of the customs, inspection and quarantine authorities of the Government of the Hong Kong Special Administrative Region and the relevant export authorities of the applicable countries.

2.1.2 You must provide Topnic with valid identity information, including your legal name, mobile telephone number and Hong Kong address. If you represent a company, business organisation or other legal entity, you must provide its registered company name and a valid Hong Kong address. Topnic may refuse to provide the Services if you fail to provide this information before using them.

2.1.3 When using courier services provided by Topnic and its associated companies, you must provide truthful and accurate consignee and shipment information. Complete delivery address information must be attached to the parcel in accordance with Topnic's requirements. You are responsible for any delivery failure or additional fees resulting from your failure to provide correct information.

2.1.4 Topnic only collects parcel shipping charges and related handling fees before dispatch. These fees do not include taxes or other charges that may arise in the destination country or region. Any customs duties or miscellaneous charges resulting from overseas customs clearance must be paid by the consignee. If the parcel is returned or abandoned because the consignee refuses to pay the relevant charges, you shall bear those charges and all transportation fees, customs duties, taxes and administrative fees arising from the return or abandonment.

2.1.5 Topnic and you both agree to keep confidential all business secrets obtained during the cooperation, including technical information, business information and other trade secrets, which cannot be obtained through public channels. Without the consent of the original disclosing party, neither party may disclose all or part of such business secrets to a third party, except as required by law or otherwise agreed by both parties.

2.1.6 Services obtained through the Website, social networks, blogs or email are governed by these Terms of Service. Topnic reserves the right to amend the Terms of Service when new functions are introduced.

2.1.7 Information, content and Services published on the Website may contain errors or typographical mistakes. Neither we nor our affiliates guarantee that the courier terms of use, photographs, vehicles or other service descriptions displayed on the Website are correct. We also do not guarantee the accuracy of the information.

2.1.8 Courier companies providing services for Topnic are independent contractors and are not agents or employees of Topnic or its affiliates. We and our affiliates are not responsible for any act, error, omission, representation, warranty, breach or negligence of any courier company, including personal injury, death, property damage or any other loss or expense. We are not responsible and will not provide refunds for problems caused by delays, cancellations, overbooking, strikes, force majeure or other circumstances beyond our control. We are also not responsible for additional expenses, delays, diversions or measures imposed by governments or competent authorities.

2.1.9 Under no circumstances shall Topnic, its affiliates and/or their respective courier companies be liable for any direct, indirect, punitive, incidental, special or consequential damages arising from or connected with the use of the Website. This applies whether the claim is based on contract, tort, strict liability or another legal basis, even if advance notice of the possibility of such damage has been given.

To ensure the proper and safe delivery of parcels, Topnic and you agree to the following safety requirements for shipped goods:

2.2.1 You warrant that you will only send items that comply with the scope and requirements of the import and export regulations of the Government and Customs of the Hong Kong Special Administrative Region;
You warrant that you will strictly comply with the relevant restrictions and prohibitions on mailed items;
You warrant that you will not send firearms, ammunition, controlled knives, flammable or explosive goods, toxic goods, corrosive or radioactive substances, biochemical products, items harmful to public health, items infringing intellectual property rights or any other items prohibited from circulation or delivery under Hong Kong laws or customs export regulations.

2.2.2 If Topnic, its affiliates and/or a courier company reasonably suspect that the goods you are sending do not comply with applicable laws and regulations, and you fail to cooperate with an inspection after being notified, Topnic may refuse to accept the goods. You shall bear the related losses, and any fees already paid will not be refunded.

2.2.3 If you use a false declaration or another method to send prohibited goods, or if improper packaging or the nature of the goods, including breakage, dissolution or decay, causes damage, shortages or seizure by competent authorities, thereby endangering personal safety, causing pollution or damaging other parcels, facilities or equipment, you shall bear all resulting financial losses and legal liabilities. Topnic reserves the right to charge you administrative fees arising from the Shipment and to refuse to continue shipping the goods.

For everyone's safety, you are prohibited from shipping the following items through Topnic. This list is not exhaustive, and you remain responsible for checking the laws and regulations of local and/or overseas customs authorities and/or relevant government departments:

• Any product associated with illegal activity or that is unlawful at the place of dispatch, destination or transit location
• Any product whose storage, distribution, import or export requires a special licence, including but not limited to:
  • Counterfeit products
  • Products that infringe third-party intellectual property rights, including unauthorised use of copyrights, trademarks or patents
  • Unauthorised use of celebrity likenesses, stolen images, branded packaging, sports trademarks or similar material
• Weapons, including but not limited to firearms, bullets, explosives, high-powered laser pointers, silencers and their parts, firearm assembly kits and assault-weapon modification parts
• Drugs and related equipment: tobacco and nicotine products, cannabis products, cigarettes, electronic cigarettes, e-liquids, party drugs, tablet presses and similar items
• Pornographic and indecent content: hardcore pornography, sexual content involving minors, unnecessary displays of nudity and inappropriate demonstrations involving the sale of adult products
• Privacy-infringing and prohibited technology products: illegal surveillance devices, signal-jamming equipment, illegally modified odometer equipment, pirated IPTV boxes and similar products
• Controlled medical products: contact lenses and care solutions, growth hormones, penicillin, prescription-grade medicines, injections and similar products
• Dangerous goods: butane gas, hoverboards, human by-products, pesticides, tyre spikes and similar items
• Beverage and food restrictions: alcoholic beverages
• Obscured information: images or products containing blurred watermarks, labels, logos or faces
• Counterfeit currency: currency, imitation banknotes, gaming tokens, collectible replica coins and similar items that are not clearly marked as "replicas" or "imitations"
• Animals and animal products: live animals, endangered species or products derived from them
• Plants and seeds

3.1 Subject to these Terms of Service, you may access and use the Services solely for lawful purposes. All ownership rights, title and interests in the Services and their components belong exclusively to Topnic. You must not: (a) sublicense, resell, rent, lease, transfer, assign or otherwise make the Services or your account available to a third party without written consent; (b) use the Services unlawfully, including in breach of data, privacy or import and export control laws, or in a way that interferes with the integrity or performance of the Services; or (c) modify, hack or attempt to gain unauthorised access to the Services or related systems. You must comply with all codes of conduct and policies provided or published by Topnic and/or the courier company and immediately notify Topnic if you discover a security vulnerability.

3.2 You must not deliver any prohibited item listed in Section 2.

3.3 You authorise Topnic, the courier company and/or an authorised third party to inspect your Shipment at any time. We reserve the right to refuse or suspend the carriage of any item suspected of being unlawful.

3.4 You agree not to use the Services and/or Website to engage in any of the following activities or assist another person in doing so:
(a) Uploading any content that infringes intellectual property rights, is unauthorised, contains malicious code, violates privacy, is unlawful or is otherwise inappropriate;
(b) Interfering with the operation of the Services or servers;
(c) Violating applicable laws or regulations;
(d) Impersonating another person or making false representations;
(e) Attempting to obtain data through an unauthorised method.

3.5 You are solely responsible for all data that you upload, post or transmit, referred to as Your Content. You grant Topnic a worldwide, non-exclusive, perpetual, royalty-free, sublicensable and transferable licence to use, modify, reproduce, distribute, display and publish Your Content solely for the purpose of providing and improving the Services. Topnic may remove any content and may disclose Your Content where required by law or based on a good-faith belief that disclosure is appropriate.

3.6 You understand that the operation of the Services, including Your Content, may not be encrypted and may involve transmission across networks, technical modifications or transmission to Topnic's partners. You are responsible for data security, protection and backups. Topnic is not responsible for unauthorised access or data loss.

3.7 Topnic may choose, but is not obligated, to provide technical support by email and may use your email address or telephone number to provide Shipment updates or contact you.

3.8 If you need to change Shipment information, including an address or item details, please contact us directly by email, WhatsApp or Website customer service. If the Shipment has already been handed to the courier company, changes may not be possible or may require additional fees. The courier company's approval is final.

3.9 If you need to make an enquiry, claim or complaint regarding a Shipment, please contact us by email, WhatsApp or Website customer service.

3.10 If a Shipment is recalled and the courier company cannot return it to the sender's address, it will be returned to Topnic. You may collect it from the designated location at your own expense, or pay the return shipping fee quoted by Topnic, including any courier-company penalty, and we will send it back to your sender's address.

4.1 Shipping charges, surcharges and other fees are calculated according to the Service and courier-company rates selected when the Shipment is created. All fees are calculated in Hong Kong dollars and must be paid in full when the Shipment is created unless otherwise agreed.

4.2 Shipping charges are calculated using the greater of the actual weight or volumetric weight. Volumetric weight is calculated as length in centimetres multiplied by width in centimetres multiplied by height in centimetres, divided by 5000.

4.3 Topnic reserves the right to adjust its rates at any time without prior notice. Fees already paid are non-refundable.

4.4 You are fully responsible for all outstanding fees. Unpaid fees may cause a Shipment to be delayed, returned or undeliverable.

4.5 If a Shipment is returned because the consignee refuses to pay destination customs duties, taxes or other charges, you must bear all related costs, including return fees, storage fees, customs duties, penalties and administrative fees.

5.1 Any customs duties, taxes, handling fees or surcharges imposed by a destination or transit country or region shall be borne by the consignee or sender.

5.2 Topnic is not responsible for additional charges, delays, seizures or confiscation of a Shipment arising from customs clearance.

5.3 You are responsible for reviewing the customs policies of the destination country or region before creating a Shipment and for truthfully declaring its contents and value.

6.1 You must submit a written claim for a lost, damaged or incomplete Shipment within the time limit specified by the courier company. Otherwise, you will be deemed to have waived your right to make a claim.

6.2 Topnic acts only as an intermediary platform between the sender and the courier company. All claims are ultimately handled according to the courier company's policies and compensation standards.

6.3 If the value of a Shipment exceeds the courier company's basic compensation limit, you should purchase separate insurance when creating the Shipment. Otherwise, Topnic and the courier company are not responsible for any amount above that limit.

7.1 You are fully responsible for all activities carried out using the account and password created through the Website.

7.2 You agree not to transfer, rent or lend your account to another person.

7.3 If you discover unauthorised use of your account, you must immediately notify Topnic. We are not responsible for losses caused by your failure to properly safeguard your account information.

8.1 All content in the Website and Services, including but not limited to text, images, logos, trademarks, designs, interfaces, software and code, belongs to Topnic or its licensors and is protected by copyright and other intellectual-property laws.

8.2 Without Topnic's written consent, you must not use, reproduce, modify, distribute, display or publish Website content in any form.

9.1 We will process your personal data in accordance with the Privacy Policy. By using the Services, you agree that we may collect, use and disclose your personal information in accordance with the Privacy Policy.

10.1 Under no circumstances shall Topnic be liable for any direct, indirect, incidental, special or consequential damages arising from the use of the Services, even if Topnic has been advised that such damages may occur.

10.2 If a court or relevant authority determines that Topnic is liable, the amount of compensation shall not exceed the total service fees you paid for the relevant Shipment.

11.1 Topnic is not responsible for delays, losses or failure to perform caused by natural disasters, war, strikes, epidemics, government actions, system failures or other force-majeure events.

12.1 If you breach these Terms of Service, Topnic may immediately suspend or terminate your account and Services without prior notice.

12.2 You may stop using the Services at any time, but fees already paid are non-refundable.

13.1 These Terms of Service are governed by and interpreted in accordance with the laws of the Hong Kong Special Administrative Region.

13.2 Any dispute arising from these Terms of Service shall first be resolved through friendly negotiations between the parties. If no agreement can be reached, the dispute shall be submitted to the exclusive jurisdiction of the Hong Kong courts.

14.1 If any provision of these Terms of Service is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

15.1 These Terms of Service constitute the entire agreement between you and Topnic and replace all previous oral or written agreements.

15.2 Topnic's failure to exercise or enforce any right or provision of these Terms of Service does not constitute a waiver of that right or provision.